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Managing your account in Portal

This section covers actions you can perform on your own account:

  • Setting up two-factor authentication for your account.
  • Resetting your password.
  • Selecting an interface language.

If you are an administrator managing other users, see the Team management section.

Note: Each user can view up to five concurrent Portal sessions.

Setting up two-factor authentication

Tip: This feature is only relevant for those using native Device Management account. If you are using an external identity provider, you need to set up two-factor authentication with that provider.

If your administrator enforced two-factor authentication for your account, you will see instructions for setting it up when you first try to log in to Portal. You can't disable two-factor authentication if your administrator enforced it.

We recommend you set up two-factor authentication even if your administrator didn't enforce it:

  1. In Profile > Profile settings, click Set up two-factor authentication.

    The Two-factor authentication page opens. It displays a list of recommended applications, but you can use other applications if you prefer.

  2. Click Set up two-factor authentication, and follow the instructions to pair your authentication application with Portal.

Resetting your password

You can reset your own password in two ways:

  • From the login page:
    1. Click the Forgot your password? link.
    2. Enter your account's email address.
    3. You receive an email with a link that lets you set a new password.
  • From Profile > Profile settings:
    1. Click Change password.
    2. For security, you must enter your current password.
    3. Enter a new password, and click Save.
    4. You must log in again with your new password.

You can also ask your administrator to reset your password. You will receive an email with a link.

Changing your email address

You cannot change the email address linked to your account. If your email address changes, ask your administrator to create a new user for you.

Selecting an interface language and theme

Device Management Portal supports three languages: English, Japanese and Chinese (simplified). Portal checks your system's language settings; if it is Japanese or Chinese (simplified), Portal matches the setting. If it is any other language, Portal defaults to English.

To change the interface language, expand the Language list on the menu, and choose a new language.

Depending on your team, you may be able to select a dark or light theme. To change a theme, in Profile > Profile settings, click Dark/Light. If you do not have this option, you can ask your account administrator to enable it.